Customer Support & Help

Questions & Answers for EcoQuest Products

1. I have plugged in the unit, turned "ON" the power switch and nothing happens…what's wrong?

• Make sure the electrical outlet is capable of providing power to the unit.
• Check the metal mesh lint screen located at the back of the machine to ensure that the safety switch activator clip pushes the safety switch forward. (Not Down)
• Check to see if the proper fuse is installed and that it is serviceable.
• Ensure that the fuse cap is completely seated and secured in its receptacle.

2. The fan is operating although the unit won't produce any ozone… what's wrong?

• Check the ozone plate(s) for serviceability. If they are cracked or broken, the ozone plate(s) will require replacement. Ensure maintenance procedures required for the ozone plate(s) have been performed according to the "Maintenance" section in the respective unit's Owner's Manual. Electrical stainless steel contacts are not contacting the screen portion of the Ozone plate(s). Inspect the unit for any loose connections.
• Do not attempt to disassemble the unit, due to the Limited Warranty of the product.

3. How am I able to know if the Radio Frequency Ionizer is working?

• Current models with the RF Ionizer system have a neon light bulb mounted on the base of the RF antenna. When the power switch to the unit is turned ON, the neon light bulb will illuminate, indicating that the RF Ionizer is functioning normally. A voltage tester can be used to test non-current models by checking the RF Ionizer function.
• You can use a voltage tester for non-current models; it is not used for measuring ion output, but rather for detecting a signal that is generated by the ion circuit (Ion Light Tester - Item # 69110 - is available through the order Line Department). If the voltage tester bulb illuminates to any degree, the RF ion generating circuit is functioning normally. The brightness in which the bulb illuminates has nothing to do with the number of ions being produced. The neon bulb when illuminated to any degree for the current models, or non-current units while tested, simply indicates normal RF ion system operation.
• To test the RF ion generator with the Ion Light Tester, take hold of the Wire leads to the voltage tester device, and position the bulb end of the tester near the RF Ionizer antenna inside of the unit. The safety switch located where the activator clip on the rear metal mesh lint screen would normally be positioned when installed must be pressed forward in order for the unit to turn "ON" while conducting this test.

4. The Ozone Plate(s) are making a noise, and appear to arc or spark. What is the problem?

• Refer to the answers for question # 2, as they would apply to this question also.

5. What settings on the purifier should I use?

• Please refer to the specific unit Owner's Manual for proper operation procedures. As a Dealer, it would be to your advantage, to read and understand the Owner's Manuals for each unit. This will familiarize you with the product line, as well as help you understand the principals of each unit and respective features. In general it is not necessary to exceed the "smallest area" of (square footage) on the labeled indication settings, located on the purifier control.

6. What size unit should I use?

• The unit size can usually be determined by the total area & nature of the environment, pollutants being addressed, as well as airflow conditions within the environment. Consult the product specification summary information located in your Success Manual. Since similar applications actually vary a great deal, experience is the best teacher. A valuable source of experience available to you is you're up line Sponsor or Sales Manager. It is usually best to start with more equipment than necessary and adjust accordingly to the needs of the environment, versus adding equipment that you may or may not have available to you at the time. Never leave your customer until the adjustments on the unit are properly set, and your customer completely understands each adjustment.

7. What is the best way of cleaning my unit?

• It can be cleaned internally with a damp cloth. The rear metal mesh lint screen can simply be rinsed with clear water or washed with warm soapy water if necessary, then rinsed and dried completely. The ozone plates should be removed and scrubbed with a toothbrush in ammonia and hot water, then completely rinsed and dried. If an existing odor remains within the unit after cleaning, place the unit in the box it was shipped in or an equivalent size box. Operate the fan control on low, purifier control on high for an hour or more with the box shut. This will clean the unit as well as reduce odors.

8. Where should I place the unit?

• Please consult the individual Owner's Manuals for unit placement. In general, place the unit in a position that will allow the natural airflow within the environment to assist in distributing what the unit is producing. You also need to place the unit as close to the ceiling as possible or at minimum, five feet off the floor, to maximize the unit's effectiveness.

9. How many square feet will a specific unit cover?

• Individual unit specifications reflect effective square footage coverage based on a relatively unpolluted environment. The amount of pollution, air flow conditions, and the specific layout of the environment will determine the number and size of units needed. Although there are a few rules of thumb, nothing can be more helpful than conversing with those who have experience. (Your Sponsor or Sales Manager).

10. What is the general formula in determining how many mg./hr. of ozone are needed for an extremely large environment?

• Also reference Document #4235 from the FAX on Demand system. DETERMINING THE AMOUNT OF OZONE DEMAND IN AN APPLICATION WHERE MULTIPLE UNITS ARE NECESSARY.
• As field experience has shown, this procedure is generally reliable. It may be possible, especially if unusual conditions exist, to yield different results. If at any time there is a question as to the proper amount of ozone demand, consult individuals within your upline, or if necessary, EcoQuest International.
• Compute the number of square feet within the environment by multiplying:
• Length X Width = Square Feet
• As Compute the Cubic feet within the environment by multiplying:
• Square Feet X Ceiling Height = Cubic Feet
• Compute the MG/HR of ozone demand within the environment by multiplying:
• Cubic Feet X 0.025 = MG/HR demand in an extremely polluted environment
  OR
  Cubic Feet X 0.01 = MG/HR demand in a lightly polluted environment.
• Consult product specification sheets for MG/HR output of individual products and combine various products to meet the demand.
• CAUTION: While this procedure determines ozone demand, it does not deal with particulate reduction, air movement, or unit placement. Additional training should be acquired before attempting large scale or multiple unit applications.

11. How do "Milligrams Per Hour" (mg/hr) relate to "Parts Per Million"? (ppm)?

• MG/HR is the true value to assess how much ozone (by weight) is actually being generated in an hours time. PPM is the value for the concentration (when in an accumulated form) to ozone, based upon how many parts of ozone are present within on million parts of air. To be able to accurately compute the expected parts per million of ozone within a given area, we would have to know the room size, temperature, humidity level, amount of make up air coming into the room, as well as the amount of surface materials and other pollutants that will reset with the ozone.
• EcoQuest International markets products that include square footage indicating labeling on the purifier control, for the purpose of regulating the unit's ozone output. When operated and used properly, (according to the respective unit's Owner's Manual).

12. What settings do I use when operating a DC ionizer?

• The normal setting of a DC ionizer is full negative. This setting seems to work best in removing particulate as well as reducing static electricity. When trying to reduce static, if the full negative setting results in more static, turn the control in small increments towards the positive setting until the static problem is relieved.

13. What are the most typical application problems?

• Symptom: A belief that the proper equipment is placed in the environment and the demonstration is unsuccessful.
• Problem: Lack of air movement, improper placement of the unit.
• Symptom: Strong odors still remain with the environment after placement.
• Problem: Lack of ozone, improper placement of the unit.
• Symptom: A strong odor of ozone is present within the environment.
• Problem: Too much ozone accumulation within the environment, as a result of improper purifier control setting, and / or lack of air movement.
• Symptom: Visual haze of smoke and / or particulate remain within the environment.
• Problem: Lack of ionization and / or air movement.

Important EcoQuest Warranty Information:

EcoQuest products with valid serial numbers are warrantied by EcoQuest International, 310 T. Elmer Cox Drive, Greeneville, TN 37743, to the original purchaser only for a limited time (length of warranty will vary, see the warranty card that came with your product for complete details). If a valid serial number is missing from a product, the warranty will be voided. To confirm warranty coverage prior to purchasing a product, contact EcoQuest International at 800.989.2299 with the serial number located on the back of the unit.

EcoQuest International products are authorized for sale through Independent EcoQuest Dealers only. Warrantees are voided if a product is purchased through unauthorized channels. EcoQuest International will not extend warranty coverage on any product sold in a manner that violates EcoQuest's Internet Advertising Guidelines. This includes websites that are not authorized to use EcoQuest's trademarked names, images, and logos, as well as Internet auction sites. The only approved Internet presence for EcoQuest products are EcoQuest International's corporate web addresses www.EcoQuest.com and www.EcoQuestIntl.com.

EcoQuest’s liability under this Warranty shall be limited to repair, or at EcoQuest’s option, replacement without charge, except for transportation. All transportation charges on parts, or units, submitted under this Warranty shall be borne by purchaser. EcoQuest shall perform all warranty work at the office location for the address described on the warranty post card, and purchaser must deliver defective parts, or units, to that address. Unless this Warranty is expressly renewed or extended by EcoQuest, any repaired or replaced part of unit shall be warrantied to the original purchaser only for the length of the unexpired portion of the original warranty.

Products which are returned for a repair after the warranty period, do not have a valid serial number and thereby a voided warranty, or which show damage for which EcoQuest is not responsible, will be repaired for a reasonable charge. EcoQuest will advise purchaser of the cost before proceeding. This Warranty shall not apply to any unit which EcoQuest’s reasonable judgement has been subject to alteration, misuse, negligence or accident, or damage resulting from improper service by a person not authorized by EcoQuest to perform such work, or from usage with any but the specified voltage, or any product without a valid serial number.

The obligations of EcoQuest herein are expressly granted in lieu of all warranties, whether expressed or implied, Iincluding, but not limited to, implied warranties of merchantability and fitness for a particular purpose, and shall be effective for a limited time (length of warranty will vary, see the warranty card that came with your product for complete details). All implied warranties including warranties of merchantability and fitness for a particular purpose are limited to the term of the express warranty granted herein. However, some states do not allow limitations on how long an implied warranty lasts, so the above may not apply to you.

With the exception of damages resulting from EcoQuest’s failure to comply with any obligation under Federal or State Warranty Law, EcoQuest SHALL NOT BE LIABLE TO THE PURCHASER, OR ANYONE ELSE, FOR DAMAGES INCLUDING, BUT NOT LIMITED TO, CONSEQUENTIAL DAMAGES, AND DAMAGES BY REASON OF INJURY TO ANY PERSON, DUE TO DEFECT OR MALFUNCTION OF THE UNIT, OR ANY PART OR PARTS THERE, OR FOR ANY OTHER REASON. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. If your unit is defective, please contact EcoQuest International, 310 T. Elmer Cox Drive, Greeneville, TN 37743 or www.ECOQUEST.com. Please detach and keep for your records. Mail Warranty Card Information to EcoQuest or register online within 10 days of purchase for activation of warranty.